FAQs

As always our masks are long-wearing and are able to be cleaned with antibacterial products and sterilising solutions to keep them safe to use. For further advice on ordering or looking after your masks please contact us via the form below.

How do we approach the choosing of masks with students?

It is important that we approach our choice of masks with care as masks are often playing with archetypes, personality traits that can be found in all human experience, and we have to be careful when devising work not to slip into stereotypes. For this reason, whenever we begin a devising process we suggest asking questions about the choices we’re making to ensure that we have a good reason for using masks in the way we intend to use them.

The choice about which mask to choose should be looked at within the context of the story and the drama that your making as well as within your own experience. A good question to ask yourself is “Am I providing a representation of this character supported by my own lived experience?”. We are careful when discussing this with students to ensure that they think wisely about the choice they are making. Before getting into mask we will discuss with the students how important it is that the mask creates the illusion for the audience that it is their face, giving examples such as using hair / hats to cover the break between mask and skin and not putting the mask on or taking it off in front of the audience. We find that this also helps the students to consider closely the tone of mask they are choosing.

How do I order?

There are 4 different methods you can use;

How can I pay?

There are 5 different methods you can use;

  • Order and pay online

  • Pay by cheque (Payable to Trestle Theatre Company LTD)

  • Pay via BACS

  • Pay over the phone via credit/debit card.

  • We accept official purchase orders from Schools and organisations.

I’ve placed my order, when will I receive my goods?

Our masks are all individually handcrafted by our mask makers and have a high demand; as a result, the current expected time for delivery is up to 2 weeks from the date of confirmed payment/official purchase order.

Is there any way I can get the goods by a specific date?

We do offer an express service for our Basic and Intermediate Mask sets, at a cost of £30 + VAT which covers the cost for someone to specifically work on your masks and ensure a quicker delivery for a specified date. To organise this (with specific dates) please contact us by either phone or email. Unfortunately, our express service is not currently available for our Advanced or Half Mask sets.

I need an invoice, how do I get one?

After we have received your order, we will send you a Pro-forma invoice. Once we have received payment we will proceed to send an invoice confirming payment.

If you have paid over the phone via card, we will attach a receipt to the invoice along with the goods in your box.

How are the masks made?

To watch a video of how our Masks are made, click here

All masks are individually hand made here at Trestle Arts Base, St Albans.

What are the masks made from?

The masks are made from High Impact Polystyrene Sheets (HIPS) which is lightweight and durable plastic.

What are the shipping costs?

The shipping cost for;

  • Main Island/Offshore UK is £11 + VAT

All International costs vary and will need to be quoted on an individual basis. For a quote please contact us at masks@trestle.org.uk

How can I book additional training?

More Information about our CPDL and professional training opportunities can be found here.

I have a problem with my masks, what should I do?

Please contact us by phone on 01727 850950 or using the form below.